Frequently Asked Questions

Everything you need to know about your Butler & Wilson order.

How long does shipping take?

Domestic orders typically arrive within 3-5 business days, while international shipping can take 7-14 business days depending on the destination and customs processing.

What is your return policy?

We offer a 28-day return policy for most items. Products must be returned in their original packaging and unworn condition. Please note that earrings are non-returnable for hygiene reasons.

Are your jewelry pieces nickel-free?

Yes, all Butler & Wilson jewelry is crafted to be nickel-free and hypoallergenic to ensure comfort and safety for all our customers.

How should I care for my costume jewelry?

To maintain the brilliance of your pieces, avoid contact with perfume, hairspray, and water. Store them in the provided pouch or a soft-lined jewelry box when not in use.

Do you offer a repair service?

We pride ourselves on quality craftsmanship. If your item requires repair due to a manufacturing fault within six months of purchase, we will repair it free of charge.

Which payment methods do you accept?

We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.